Reference

Our Terms Shape How Your Account Works

When you open an account with us, these terms define what you can expect — how deposits and withdrawals flow through your wallet, how we handle your data…

Deposits via DANA, OVO, GoPay, QRISWithdrawal verification processAccount access and suspension rulesDispute resolution pathway
jet slot Our Terms Shape How Your Account Works
CONTACT PATHS

Reach Our Policy Team

Questions about how these terms apply to your account, a transaction, or a dispute? We have three ways for you to contact us. Our chat team in Bandung is available during lobby hours; email works for complex requests; and account messages give you a record inside your dashboard. Every channel is staffed by people who know these terms inside out.

Team online

Live Chat

Open the chat bubble in the bottom-right corner of your account. Response time is under 5 minutes during lobby hours. Use this for quick clarifications on account rules or transaction status.

Email Support

Send policy questions or formal requests to [email protected]. Include your account username and the specific term or transaction involved. We reply within 24 hours on business days.

Account Messages

Log in and navigate to your messages tab. Send a message to the Policy Team for documentation. All replies appear in your message history for your records.

DATA AND SECURITY

How We Protect Your Terms Compliance

We treat account data and transaction history with the same care we apply to security. Your login credentials are encrypted; payment information is tokenized so we never store raw card or e-wallet…

Credential Encryption

Your username and password are hashed and stored separately from your wallet balance. Every login attempt is logged. If you suspect unauthorised access, contact support immediately and we'll lock your account pending verification.

Payment Data Handling

DANA, OVO, GoPay and QRIS deposits are processed through tokenized channels — we never store your e-wallet credentials or bank details. Your transaction history is encrypted and visible only to you and our compliance team.

Record Retention

We keep account records, transaction logs and dispute files for seven years. This allows us to resolve disputes fairly and meet local record-keeping obligations. After seven years, data is securely deleted unless legal hold applies.

Data Export Rights

Request a full export of your account data — balances, deposits, withdrawals, game history, messages — and we'll provide it in CSV format within 14 days. Use the Policy Team message channel or email [email protected].

Suspension Process

If we must suspend your account for policy breach, you receive a notice stating the reason and any appeal window. Immediate suspensions (security threats, fraud signals) occur without advance notice; you can appeal once the immediate risk is assessed.

Policy Change Notification

When we update these terms, we notify all account holders via email and in-lobby banner at least 14 days before the change takes effect. Your continued play after that date means you accept the new terms.

Common Questions About Our Terms

No. Your account is personal and non-transferable. Multi-accounting or allowing others to use your login is prohibited and may result in permanent suspension. Each person must create their own account with valid identification.

Contact our support team with your account username, the transaction ID and the reason for the dispute. We investigate within 48 hours for deposits; withdrawals are verified with our payment processor. If a deposit didn't clear, we refund the amount to your original payment method.

You can request an export of your account data, transaction history and game records at any time. We provide the export in CSV format within 14 days. Use the Policy Team message channel inside your account or email [email protected].

Withdrawals are available to verified accounts via DANA, OVO, GoPay or bank transfer. Minimum withdrawal is 50,000 IDR. We verify each withdrawal against your deposit history to prevent fraud. Most withdrawals clear within 2–4 hours during business hours.

Yes, if you breach policy — multi-accounting, collusion, money laundering or fraud. We'll notify you of the reason. You have 30 days to appeal; if upheld, your account is locked and funds forfeited. You can also request permanent self-closure anytime without penalty.

Each game lobby shows its specific rules, minimum/maximum bets and payout table before you play. Live tables (Roulette, Baccarat, Blackjack) have real-time dealer rules; slots have fixed RTP and spin rules. Gameplay rules are contractually binding once you place a bet; disputes are resolved against the table's documented rules.

Your account dashboard shows your deposit source, withdrawal address and game activity. If we flag unusual behaviour, we send you a message with the issue and steps to verify. Most verification is instant; complex cases take up to 7 days. Stay transparent with your account data and you'll have no trouble.